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General Information

Thank you for taking the time to visit our website. Matthews-Vu Medical Group strives to provide quality healthcare for all ages and stages of life. Your healthcare and satisfaction are very important to us. If you have any questions or concerns please contact the office.

Billing Procedures

Payment for your care is required at the time of service.  This includes co-pays, insurance deductibles, co-insurance and self-pay services.  If you are unable to pay or have concerns please contact the Billing Office at 719-884-2799 and ask to speak with a billing representative.  Our goal is to provide continuation of care.  We request that you communicate any financial concerns you have, that might limit you from seeking medical care.

Financial Payment & Attendance Policy(opens in a new tab)

Prescription Refill Policy

Refill of medications should be addressed during office appointment. Please anticipate when you need a prescription refill, before you run out of medication, and let the provider know during your office visit so they can forward the refill request to your pharmacy. If you need a refill for medication, please call the office to make an appointment. We encourage prescription refill through your pharmacy. Please allow 3 business days for your request to be completed.

Top Doctor Winners Valerie Beck, Rick Vu and Shabnum Matthews-Vu won the Top Doctor Award in 2019

Additional Information

Colorado Crisis Hotline

Crisis Hotline - 844-493-8255

Mental Health First Aid Colorado

Diversus Health - Lighthouse on Parkside Drive

Acute Services, Walk-in Crisis Center

115 S Parkside Drive

Colorado Springs, CO 80910

719-572-6100 or 844-493-8255

Crisis Stabilization Unit - Diversus Health

719-572-6100 or 855-277-3678

Diversus – Substance Use Recovery - Teens

Diversus – Youth and Parent Resources

Pikes Peak Suicide Prevention Hotline


Colorado Suicide Prevention

Children’s Hospital Pediatric Mental Health Institute

Children’s Outpatient Psychiatry Clinic

Cedar Springs Hospital – Child and Adolescent Inpatient Acute Care

SAMHSA National Helpline: provides substance abuse and mental health services


Opioid Addiction Hotline


Abuse Hotlines

Children - 844-264-5437

Vulnerable Adults/Elderly - 719-444-5755

Community Resources and Support Groups

Alcoholics Anonymous -

Narcotics Anonymous -

Pikes Peak Area Agency on Aging –

Mosaic -

UCCS Center on Aging -

TESSA – 719-633-3819

Quit Smoking –

Shandy Clinic for Peds –

Depression Bipolar Support Alliance  -

Brain Injury Alliance of Colorado (BIAC) -

El Paso County Attorney's Office 

Assistance in obtaining guardianship relating to concerns around mental illness, etc.

General information and education about mental illness and lobbying efforts to improve the lives of those with mental illness.